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FAQ Contractor
How do I sign in?
Once you've downloaded the app, you'll see a welcome page. Tap the 'Sign In' button and then enter your email and password.
How do I sign up?
How do I reset my password?
How do I get paid?
How do I get projects?
How long do I have after I have claimed and before I must schedule?
Why do I need to confirm measurements?
What is the RELI Process?
Who is responsible for providing the materials?
How do I assign staff?
How do I add new staff?
Why do my new staff need to be vetted by RELI?
Why do we need to wear body cams*?(To be implemented at a later date)
Who procures the permits?
Why can't I contact the customer directly?
How do I change my company details (name, address, contact, etc.)?
How do I delete my account?
How do I reschedule a project?
What if a project takes more than one day?
FAQ Customer
How do I sign in?
Once you've downloaded the app, you'll see a welcome page. Tap the 'Sign In' button and then enter your email and password.
How do I sign up?
What if I have multiple properties?
How do I schedule my installation?
How do I reset my password?
How do I start designing my windows and doors on RELI?
What customization options are available for windows and doors?
What is the average lead time for receiving my custom windows and doors?
How are the windows and doors priced?
What warranty do you offer on windows and doors purchased through RELI?
What payment methods are accepted on RELI?
Who can I contact for support if I have problems with the app or my order?
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