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Privacy Policy

 

This privacy policy is entered into by and between you and RELI Solutions, INC, a Delaware corporation, and its subsidiaries, representatives, affiliates, officers, managers, and directors (collectively “Company,” “we,” or “us”). The following privacy policy, together with any documents they expressly incorporate by reference, govern your access to and use of Company’s website and mobile and/or web-based applications and related services (“Applications” or the “App”) (collectively, the “Website”), whether as a guest or as a registered user. 

The Company respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you access or use the Website, and tell you about your privacy rights and how the law protects you. 

Contractors and other third parties using the App to fulfill the Services (as defined herein) must also abide by this privacy policy and not use any App user’s personal or other information for any purpose other than specified herein. 

 

Any terms not defined here shall have the definition provided in the Terms of Use, available at TERMS OF USE

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1. Important Information and Who we Are.
 

PURPOSE OF THIS PRIVACY POLICY
 

This privacy policy aims to give you information on how the App, collects and processes your personal data.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.


CONTROLLER & CONTACT DETAILS
 

The Company is the controller and responsible for your personal data. We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
 

Email address: info@relisolutionsinc.com

Postal address: 15260 Ventura Blvd. Suite 1200 PMB 324. Sherman Oaks, CA 91403
 

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
 

We may update our privacy policy from time to time. If we make material changes to how we treat your personal data, we will post the new privacy policy on this page, and we may also send a courtesy email to you to the email address we have on file for you, if any. The date the privacy policy was last revised is identified at the top of this privacy policy. You are responsible for periodically visiting this privacy policy to check for any changes, and your continued access and use of the Website after such change signifies your acceptance thereof.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 

2. The Data We Collect About You 
 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). References herein to your personal data or personal data shall mean, as relevant, the personal data of users of the App and/or Website. 

For customers using the App, for purposes of coordinating completion of a job that you request (the “Services”), we may collect, use, store and transfer different kinds of personal data and other information, for instance:

Full name, date of birth, email address, property address(es), credit card information, augmented reality measuring tool (uses your mobile device’s camera to augment measuring of a job site, which may be inside your personal residence), consent that your property meets building code requirements, information regarding credit scores and other information to coordinate financing for jobs as requested by the customer, push notifications and emails, receipts, consent to contractor and customer direct messaging, answers regarding whether the job site has been a part of a natural disaster, and the customer’s last usage of the App. 

 

For contractors using the App, we collect personal data and other information, for instance:

 

Full name, email address, contractor password, contractor phone number, employment company name, employment address, employment role, photograph of the contractor’s likeness, consent to contractor and customer direct messaging, consent to push notifications and emails, and the contractor’s last usage of the App. 

 

For quality control to coordinate and provide the Services, contractors using the App may photograph and video record visits to job sites, including by use of body cams, which may include your personal residence and images of your likeness.  Capturing/recording of your person is incidental and not intended to be collected for biometric data purposes. 

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We also do not intentionally collect or store any kind of personal health information. Nor do we collect any information about criminal convictions and offences.

AGE LIMITS

If you are under the age of 18, do not use the App or Website, send any data about yourself to us, including your name, address, or email address. No one under the age of 18 may provide any personal data. If we learn that we have collected personal data about a child under age 18, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 18, please contact us.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or to complete the Services requested by you via the App, may not be able to perform the Services. In this case, we may have to cancel requested Services in our sole discretion.
 

3. How is Your Personal Data Collected? 
 

We use different methods to collect data from and about you, including:

  • Directly from you when you provide it to us;

  • Location services through the App

  • In-App measuring augmented reality tool that uses your mobile device’s camera

  • Contractors’ photographs and video recording of job sites
     

AUTOMATIC INFORMATION COLLECTION AND TRACKING
 

When you register with, access, and use the App, it may use technology to automatically collect:

  • Usage Data. When you access and use the App, we may automatically collect certain details of your access to, including traffic data, usage data, location data, logs, and other communication data, and the resources that you access and use on or through the App.

  • Technical Data. We may collect information about your mobile device and internet connection, including the mobile device’s unique device identifier, IP address, operating system, browser type, mobile network information, device (including operating system) language.

  • Location Information. The App may collect real-time information about the location of your mobile device. If you disable this function, some parts of the App’s functionality may be inhibited. If you do not want us to collect this information, do not register with, use or access the App. We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking).
     

DATA WE COLLECT FROM OUR PARTNERS
 

We also collect the following data from our partners: data from platforms that the App runs on (such as to verify payment), and data for analytics purposes, so we can provide you with better services. We do not share this data for any other, purpose other than completing jobs you request through the App. 
 

4. How We Use Your Personal Data 
 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where needed to coordinate the Services and complete a job you request through the App, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, and where we need to comply with a legal obligation. We process your personal data for the following purposes:
 

FOR PURPOSES OF THE APP’S FUNCTIONALITY
 

For the App to function, we process data necessary to:

  • Create accounts and allow you to use the App, access its contents, features, functionality, and services, and to access or use the Website;

  • Coordinate and operate our Services, which includes us sharing your personal data and other information you provide with us, with third party contractors to complete the jobs you request through the App, as well as to potential financing sources upon your request to assist with funding jobs that you request through the App;

  • Verify and confirm payments;

  • At our discretion, provide and deliver products, services, and any other information you reasonably request;

  • Send you App or Service-related communications, such as when updates are available, and of changes to any products or services we offer or provide through the App;

  • Fulfill any other purpose for which you provide the information;

  • Give you notices about your account; and

  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
     

TO KEEP THE APP SAFE AND FAIR
 

For more information on our prohibited uses policy, see our Terms of Use. In order to keep the App and its features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

  • Analyze and monitor use of the App and their social features; and

  • Take action against fraudulent or misbehaving users.
     

TO ANALYZE, PROFILE, AND SEGMENT 
 

In all of the above cases and purposes, we may analyze, profile, and segment all collected data, including for the purpose of estimating our audience size and usage patterns.

WITH YOUR CONSENT

With your consent, which is implied herein, we may process your data for additional purposes, such as personalized tips to improve your experience.

MARKETING & PROMOTIONAL OFFERS FROM US

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your identity, contact, usage, and profile data to form a view regarding what we think you may want or need from the Company, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from or through us and you have not opted out of receiving that marketing.
 

5. Disclosures of Your Personal Data 
 

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction. Except as explicitly provided hereunder, we do not share your personal data with third parties. We may disclose personal information that we collect or you provide:

  • To our subsidiaries and affiliates;

  • To contractors, vendors, financing sources (upon your request) and other third parties we use to support our business and/or with which we integrate or link to deliver you the Services and/or with which you use the App, and who may access your data and operate under their own respective terms of use and privacy policies. We encourage you to check their respective terms of use and privacy policies to learn more about their data processing practices;

  • To a buyer, investor, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets or stock, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about the App’s users is among the assets transferred;

  • To fulfill the purpose for which you provide it;

  • For any other purpose disclosed by us when you provide the information;

  • With your consent;

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, including in order to combat fraud and illegal activity;

  • To enforce our rights arising from any contracts entered into between you and us; and

  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

6. Data Security
 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, however, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the App and/or Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures we provide.
 

7. Data Retention
 

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
 

We retain your data for as long as your account is active or you are otherwise accessing and using the App. We will, for example, periodically de-identify unused accounts, and we regularly review and de-identify unnecessary data. Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
 

8. Your Legal Rights
 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact the DPO at the contact information provided above.

No Fee Usually Required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Time Limit To Respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please let us know.

Your Legal Rights. You have the right to:

  • Opt-out of marketing emails and other direct marketing.

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. 

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

    • If you want us to establish the data’s accuracy.

    • Where our use of the data is unlawful but you do not want us to erase it.

    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.

    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. You can withdraw your consent, for example, by turning off GPS location sharing in your mobile device’s settings.

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